This policy covers ZiWeiLab digital reports and recurring membership payments. It does not limit rights that cannot be excluded under applicable consumer law.
Digital reports
Because a personalised report is generated for the submitted chart, a change-of-mind refund is generally unavailable after the report has been successfully generated and made accessible. If payment succeeds but the report is not delivered, is inaccessible, duplicated by a processing error, or materially incomplete because of a technical failure, contact us within 7 days. We will first restore or regenerate the report and, when that is not reasonably possible, assess a refund.
Membership
You can cancel automatic renewal from your account or through PayPal. Cancellation applies to future renewals; access normally continues until the end of the paid billing period. If you were charged after a confirmed cancellation, or charged more than once for the same period, contact us for review.
How to request help
Email support@ziweilab.com with the purchase email, approximate payment time and report token or PayPal transaction reference. Do not send card numbers or account passwords. We aim to respond within 5 business days.
Payment disputes
Please contact us first so we can investigate quickly. You may also use PayPal's resolution process where available.